Role Summary
As an Implementation Training & Development Specialist, you will drive user onboarding and adoption during the deployment of our SaaS Performance Management System (PMS). You will partner directly with client administrators, HR leaders, and end users to deliver engaging instructor-led training, design tailored enablement resources, and ensure organizational readiness across diverse client rollouts.
Key Responsibilities
1. Training Delivery & Client Enablement
- Conduct live interactive training sessions (virtual and on-site) for diverse audiences, including system administrators, HR business partners, people managers, and general employees.
- Customize standard training agendas to align with specific client workflows, goal-setting methodologies (e.g., OKRs, KPIs), and review cycle cadences configured during implementation.
- Deliver train-the-trainer (TTT) workshops to empower internal client champions and reduce post-launch support friction.
- Facilitate hands-on sandbox labs and Q&A sessions to validate user comprehension before system cutover.
2. Learning Content & Curriculum Development
- Design, build, and maintain multimedia training assets, including interactive walk-throughs, quick-reference guides, one-pagers, slide decks, and micro-learning video tutorials.
- Standardize reusable training modules and templates to scale delivery efficiency across enterprise and mid-market deployments.
- Partner with Product and Implementation teams to update learning documentation in tandem with new feature releases and platform updates.
3. Implementation Project Alignment
- Collaborate closely with Implementation Consultants, Project Managers, and Integration Specialists to align training milestones with project deployment schedules.
- Assess client change-management readiness and identify potential user adoption hurdles early in the deployment lifecycle.
- Participate in client milestone calls, user acceptance testing (UAT) prep sessions, and go-live sign-offs.
4. Training Effectiveness & Adoption Metrics
- Track post-training evaluations, net promoter scores (CSAT/NPS), and platform usage analytics to assess training efficacy.
- Identify recurring knowledge gaps and iterate on training collateral to systematically improve first-time completion and system adoption rates.
- Provide structured handover summaries and post-training insights to the Customer Success and Support teams for continuous client lifecycle management.
Preferred Qualifications
- Prior experience supporting software implementations at an HR Tech or enterprise cloud vendor.
- Certifications in corporate training or instructional design (e.g., ATD, CPTD, Kirkpatrick Model).
- Familiarity with project tracking tools such as Jira, Asana, Monday.com, or Salesforce.
- Previous work experience in Hospitality preferred.
- Comfortable with Rotational shifts.
You’ll Succeed With the:
- Ability to work autonomously, self-starter.
- Strong communication and interpersonal skills.
- Proven ability to work in a team environment.
- Flexibility to work miscellaneous hours on an as-needed basis.
- Ability to work through and troubleshoot issues that arise with a solution-oriented mentality.
- Attention to detail and ability to multitask with time sensitivity.
- Excellent written and communication skills, English fluency.
If you join HotelKey, you can expect the following benefits:
● A friendly place to work alongside fantastic people
● A flexible work schedule in a fast-paced, high-growth company
● Competitive compensation
● PTO & paid holidays
● Health insurance
